Track your order

In most cases yes — a tracking number usually means your parcel has already left our warehouse.

The first carrier scans can take up to 48 hours to appear, and on international routes there are often several quiet days between scans. That gap is normal and does not mean anything is wrong.

In rare cases the number is generated slightly ahead of dispatch, so the parcel may not have physically shipped yet. If nothing has changed after 3–4 days, email us at contact@snuggleheaven.shop and we'll check it for you.

Most orders arrive within 4 to 9 days depending on your country — for example 6–9 days to the US, 4–7 days to the UK and 5–8 days to Australia.

You can see the full list for every country on our Shipping Times page.

Your parcel travels internationally first, then gets handed to a delivery company in your own country for the last part of the journey.

As soon as that handover happens, your courier's name and a direct link to their site appear automatically on this page — you'll see it in the box above the timeline.

Before it reaches your country we usually can't tell yet which company will deliver it. If you need an answer sooner, email us at contact@snuggleheaven.shop and we'll check it for you.

Almost certainly not. On this route the carrier typically scans a parcel at departure and then again when it lands in your country, which can leave a 3–6 day gap with no visible movement.

If you're past the delivery window shown on your tracking page and still nothing has changed, email us and we'll open a trace with the carrier straight away.

No. Shipping is free worldwide and customs are included — there is nothing extra to pay when your parcel arrives.

If anyone ever asks you for a payment to release a Snuggle Heaven parcel, don't pay it and contact us first.

First, please check with anyone else at your address, and look in any safe place, porch or mailbox the courier might use. Parcels are also sometimes scanned as delivered a few hours before they physically arrive.

If it still hasn't turned up after 24 hours, email us with your order number and we'll take it from there.

If your order hasn't shipped yet, email us as soon as possible and we'll update it.

Once a tracking number exists the parcel has already left the warehouse and the address can no longer be changed from our side — but many couriers let you redirect a parcel from their own site once it reaches your country.