🎀 Frequently Asked Questions (FAQ) 🎀
📦 Orders & Shipping
🌍 Where do you ship?
We offer worldwide shipping with free delivery on all orders, no minimum purchase required.
🚚 What are the estimated shipping times?
- 🇬🇧 United Kingdom & 🇳🇱 Netherlands: 4-8 business days
- 🌎 Rest of the world: 6-12 business days on average
📦 Do you handle customs and taxes for EU countries?
Yes! We use the IOSS system for orders shipped within the European Union, ensuring that customs clearance and any applicable taxes are fully covered.
🔍 How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can monitor your shipment on the Tracking Page.
💳 Payments & Security
💰 What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and JCB, as well as Apple Pay, Google Pay, and Shop Pay.
🔒 Is my payment information secure?
Yes! All transactions are processed through a secure payment provider with encrypted technology. We do not store or share your payment details.
🔄 Returns & Refunds
📅 What is your return policy?
We accept returns within 14 days under our store policy. Items must be unworn, unused, and in their original condition.
❌ What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery, and we will resolve the issue promptly.
📏 How do I choose the right pajama size?
Each product page includes a Size Chart to help you find the perfect fit. If you need further assistance, feel free to contact us.
🧼 What are the care instructions for plushies and pajamas?
- 🧸 Plushies: Spot clean with mild detergent and air dry.
- 👚 Pajamas: Machine wash cold on a gentle cycle and air dry for best results.
📩 Contact & Support
💌 How can I reach customer support?
For any inquiries, please email us at snuggleheavencontact@gmail.com. We aim to respond within 24 hours.
